Author(s)

J.P. McKenna, A.P. Dowton & N.G. Harris

Abstract

One of the challenges of operating a customer-focussed railway is in empowering front-line staff to take decisions to benefit the passenger. A common problem is the lack of information available to such staff to assist in these decisions. Even if head office staff can calculate the advantages and disadvantages of different courses of action, real-time advice is lacking, and answers may not be obvious. This paper, however, describes a database set up by London Underground which uses results from a wide variety of modelling techniques within a database provided to supervisory-level staff. Data includes that on the impacts both of train and station service degradation, as well as power failures and overrunning engineering work. The database is a pc-mo

Keywords