Author(s)

C.S. Chang and K.F. Walecki

Abstract

Workplace analysis and business process re- engineering: Railway Control Centres C.S. Chang* and K.F. Walecki" "Kowloon Canton Railway Corporation, Hong Kong. Email: cschang@kcrc. com ^Booz-Allen & Hamilton, Los Angeles, California, USA. Email: Walecki_kurt@bah. com Abstract Kowloon-Canton Railway Corporation (KCRC) in Hong Kong is presently responsible for the safe and efficient transportation of large volumes of people. It is one of the very few mass transit railway operators in the world which can be operated without requiring financial subsidy from the government. In the year 2003, KCRC will open a new 30 kilometer railway that will connect Hong Kong with the northern western suburban New Territories, namely the West Rail (WR) Phase I. Railway monitoring and control functions will be performed via a centralized remote control centre supported by a number of smaller control rooms located in stations and depot. The new control centres will be des

Keywords