Author(s): A. Williamson & A. Vella
MOLE: continuing assessment to
Williamson & A.
Manufacturing Quality Group, School of Industrial
and Manufacturing Sciences, Cranfield University,
Many software companies with ISO 9000 registration are
looking for ways for the registration to add value to their business.
Consequently there is a demand for an IT-based system that will
increase the benefits of continuing assessment.
For the certification
bodies, with clients demanding these new and better services, they
need to offer improved approaches to assessment.
Cranfield University and ICL Computers Ltd have developed an
IT-based continuing assessment system, incorporating metrics to
measure the "state of health" of the companys' quality system.
The "quality revolution" of the last decade was based on
The perception that the Japanese success in
penetrating European and US markets was based upon higher
Size: 1,238 kb
Paper DOI: 10.2495/SQM940392
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This paper can be found in the following bookSoftware Quality Management II Vol 2 Building Quality into SoftwareBuy