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Author(s): A. Williamson & A. Vella
Abstract:
MOLE: continuing assessment to
ISO 9000
A.
Williamson & A.
Vella
Manufacturing Quality Group, School of Industrial
and Manufacturing Sciences, Cranfield University,
ABSTRACT
Many software companies with ISO 9000 registration are
looking for ways for the registration to add value to their business.
Consequently there is a demand for an IT-based system that will
increase the benefits of continuing assessment.
For the certification
bodies, with clients demanding these new and better services, they
need to offer improved approaches to assessment.
BSI QA,
Cranfield University and ICL Computers Ltd have developed an
IT-based continuing assessment system, incorporating metrics to
measure the "state of health" of the companys' quality system.
INTRODUCTION
The "quality revolution" of the last decade was based on
several factors.
The perception that the Japanese success in
penetrating European and US markets was based upon higher
quality.
The gr...
Pages: 13
Size: 1,238 kb
Paper DOI: 10.2495/SQM940392
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