17 April 2014
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Customer oriented design of quality management systems (QMS): learning from industrial manufacturing

Author(s): J.J.M. Trienekens & P.H.C.M. Thoma

Abstract:
r oriented design of quality management systems (QMS): learning from industrial manufacturing J.J.M.

Trienekens & P.H.C.M.

Thoma Graduate School of Industrial Engineering and Management Science, University of Technology Eindhoven, The Netherlands ABSTRACT Software producing organisations aim at a more industrial production of software.

They need to identify their niche in the market place and they have to improve quality of both products and processes.

In this paper a new approach is presented to derive guidelines for the design of quality manage- ment systems (QMS) in software producing organisations.

This approach is based on lessons that the software industry can learn from industrial manu- facturing.

A typology is introduced that distinguishes between engineering- from-scratch, engineering-from-references and engineering-from-components software production.

This typology has been applicated in the analysis of the business processes of two differ...

Pages: 16
Size: 1,613 kb
Paper DOI: 10.2495/SQM940022

 

 

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This paper can be found in the following book

Software Quality Management II Vol 2 Building Quality into Software

Software Quality Management II Vol 2 Building Quality into Software

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