Author(s): P. Juliff
re quality function deployment
Management Information Systems, Deakin
University, Melbourne, Australia
"Quality is essentially defined as 'fitness for purpose'".
The above statement is found in that form, or in a similar paraphrase, in
most writings on quality assurance procedures.
It begs the questions that
we all know what 'fitness' means and that there is a single 'purpose' being
"Quality is binary.
A product either has it or
it does not.
There is no such thing as degrees
Another quotation concerning quality, including software quality.
that we should be able to endorse the sentiment yet we all know that we
must reconcile it with the notion that we only get what we pay for and
that, to some extent, quality lies in the eye of the beholder.
The practice of Quality Function Deployment (QFD) is concerned with the
identification of the various interests of the stakehol...
Size: 723 kb
Paper DOI: 10.2495/SQM940391
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this page to a colleague.
This paper can be found in the following bookSoftware Quality Management II Vol 1 Managing Quality Systems Buy