Author(s): M. Wilson
and consultants: how to get IT
University of Leeds Innovations Ltd, Arndale
House, Headingley, Leeds, LS6 2UU, UK
The purpose of this paper is to show how a small, independent company's
quality management system was successfully certificated to TicklT/ISO
9001, without the use of external management consultants.
certificate in question covers the entire business scope, including software
development and maintenance (both of products and bespoke systems),
large research and development contracts, consultancy and IT training.
Not only was TickIT implemented successfully: the scheme lived up to its
promise and continues to deliver measurable business benefits to the com-
The main benefits include shortened lead times, higher productivity
and business turnover, and increased market share.
At the same time, hu-
man resources spent in QA have reduced since certification, and currently
stand at around six per cent.
Size: 831 kb
Paper DOI: 10.2495/SQM940091
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This paper can be found in the following bookSoftware Quality Management II Vol 1 Managing Quality Systems Buy