TickIT and consultants: how to get IT without them

TickIT and consultants: how to get IT without them

Author(s): M. Wilson
Abstract:
and consultants: how to get IT without them M.

Wilson University of Leeds Innovations Ltd, Arndale House, Headingley, Leeds, LS6 2UU, UK ABSTRACT The purpose of this paper is to show how a small, independent company's quality management system was successfully certificated to TicklT/ISO 9001, without the use of external management consultants.

The TickIT certificate in question covers the entire business scope, including software development and maintenance (both of products and bespoke systems), large research and development contracts, consultancy and IT training. Not only was TickIT implemented successfully: the scheme lived up to its promise and continues to deliver measurable business benefits to the com- pany.

The main benefits include shortened lead times, higher productivity and business turnover, and increased market share.

At the same time, hu- man resources spent in QA have reduced since certification, and currently stand at around six per cent. ...

Pages: 9
Size: 831 kb
Paper DOI: 10.2495/SQM940091

Download the Full Article

Price: US$ 0.00

This article is part of the WIT OpenView scheme and you can download the full text Adobe PDF article for FREE by clicking the 'Openview' icon below.

Send this page to a colleague.

This paper can be found in the following book

Software Quality Management II Vol 1 Managing Quality Systems

Buy Book from
Witpress.com

Download the Full Article

This article is part of the WIT OpenView scheme and you can download the full text Adobe PDF article for FREE by clicking the 'Openview' icon to the right.