25 May 2013
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A framework for Quality Function Deployment

Author(s): W. Pietsch

Abstract:
Organizations considering the application of QfD are faced with several que- stions: What are the capabilities of QfD, and how does it compare to QM tech- niques in practice? Several introductions and application reports on QfD have been published recently; however, there is a lack of conceptual work.

Therefore it is difficult for a potential user of QfD to evaluate its potentials and limita- tions.

In order to fill this evaluation gap, this article will analyze the essence of QfD and present a framework for its application to software development.

1 Introduction:
Quality Management aims at the best value of a product for the customer with respect to commercial success.

A number of instruments for Quality Manage- ment (QM) have been developed so far: Value Analysis, FMEA, Statistical Process Control (SPC), Quality Circle, and Quality Fu...

Pages: 10
Size: 914 kb
Paper DOI: 10.2495/SQM950361

 

 

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This paper can be found in the following book

Software Quality Management III Vol 1 Quality Management

Software Quality Management III Vol 1 Quality Management

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