Author(s): L.A. Nicholson, D. Holmes, J. Richards & R. Warden
ion of quality practitioners
University of Central Lancashire, Preston, PR1 2HE, UK;
John Moores University, Liverpool, L3 3AF, UK; and
Software Futures Ltd., Tewkesbury, UK
A job diagnostic survey of quality practitioners has revealed serious
These are described and possible improvements are
THE PROBLEM SITUATION
The future of the quality movement lies in continuous improvement of people as
well as processes.
In this paper we planned to describe a motivation
improvement program which would help quality practitioners to shape the
future by improving the motivation of their internal customers, who are
We were to include a short report on a survey of the
motivation of quality practitioners themselves.
The problems revealed by this
survey are so severe that we have decided it is more important right now to alert
the profession to its ...
Size: 696 kb
Paper DOI: 10.2495/SQM950291
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