• Home
• Register an Account
• New Title Information Alerts
• Contact Us
• Overview of the Wessex Institute of Technology

Adobe PDF Reader is required to view our papers:

Growing a quality culture: a case study - Oracle UK

Author(s): S. Verbe & P.W. Robinson Abstract: Founded in 1984, Oracle UK is a relatively young organisation that currently employs almost 2000 people throughout the UK. Our early years were dedicated to growing our market share and establishing the organisation. As we mature, we are starting to analyse ourselves, re-focusing our objectives "to excite and delight customers, and become the strategic partner of choice" [1]. The rigours of certification to ISO 9000 and the introduction of a significant customer satisfaction programme have encouraged a change in our behaviour. In this paper we will describe how the culture has been changed and the methods used to facilitate the change. This paper will cover: • Management Policy, Leadership & Commitment - how our objectives have changed, necessitating leadership and c... Pages: 12 Size: 1,044 kb Paper DOI: 10.2495/SQM950011

Download the Full Article Price: US$ 0.00 This article is part of the WIT OpenView scheme and you can download the full text Adobe PDF article for FREE by clicking the 'Openview' icon below. Send this page to a colleague. This paper can be found in the following book Software Quality Management III Vol 1 Quality Management Buy Book from Witpress.com

---

Download the Full Article This article is part of the WIT OpenView scheme and you can download the full text Adobe PDF article for FREE by clicking the 'Openview' icon to the right.